Warranties

NDB Contractors offer a choice of Masterbond Warranties to all its customers.

NDB enjoys full MasterBond accreditation, measuring up to the Federation of Master Builders most demanding criteria in order to offer this Warranty.

Whenever you extend your home or have major alterations done, you generally have the option to take out a Warranty on that work to protect you in the unlikely event of any faults or breakdowns.

The MasterBond warranty is an insurance product that protects you against your chosen builder going into liquidation or otherwise ceasing to trade. If your builder refuses for defined reasons to finish your building project, your MasterBond policy also ensures that the works are completed in accordance with your agreed specification.

NDB offers a free master bond 6 insurance warranty on all home extensions started and completed by ourselves. For all other building or structural works there is an additional cost.

There is an additional cost on top of the project value, should customers wish to have their project guaranteed. The premium is based on a percentage of the overall project value and the level of Warranty required and therefore will be dependent on the individual project.

To learn more about

Masterbond Warranty

"I’ve seen so many horror stories on TV – what should I do to protect myself?"

The best way to protect yourself from rogue traders is to use a Trustmark registered firm and to follow our Essential Advice.

To follow best practice and:-

• Be specific and set out a detailed, clear brief when requesting at least three quotes.

• Ask friends and family for a recommendation and check the Trustmark website at

www.trustmark.org.uk to ensure that the tradesman is registered for the particular trades you require.

• Use a firm that advertises using a landline phone number and be very wary of those only willing to give you a mobile number

• Seek references, speak to previous customers and if a reasonable sized job, visit previous jobs.

• Don't just go with the cheapest, consider your ability to communicate with the firm and the quality of their work.

• Only pay for work that has been done and not by advance payments.

• If materials need to be bought in advance by the tradesman, it is reasonable that the customer is asked to pay a fair percentage of these costs as the job progresses.

• Always use a written contract as it offers you protection if anything does go wrong.

• Agree in writing any changes to the agreed contract value and ensure these are agreed in writing before the work is done.

Shipshape is a Trading Standards Scheme for Home Improvement Professionals to demonstrate their commitment to fair, professional and honest trade.

Solihull Council's Trading Standards Service operates the register. The aim of the register is to give consumers a list of traders they can rely on. It also gives legitimate businesses the opportunity to show they are committed to providing a good service to their customers.

To join the scheme, businesses must agree to meet minimum standards, these are assessed by Trading Standards.